FAQ & Help Center

You need a modern web browser (Chrome, Firefox, Safari, or Edge), a stable internet connection, and speakers or headphones for audio content. Courses are accessible on desktop, tablet, and mobile devices.

Your progress is automatically saved. If you encounter issues, try refreshing the page or clearing your browser cache. If the problem persists, submit a support ticket from the Support page or use the help button within the course player.

CE hours are based on the total instructional time of the course, including lessons, activities, and assessments. One CE equals 10 contact hours of participation in an organized continuing education experience. ChildWise Learning is an IACET Accredited Provider.

Your certificate is generated immediately upon successful completion of the final exam with a passing score of 80% or higher. You can download the PDF certificate from your dashboard or the course completion screen.

Each certificate has a unique certificate number. Certificates can be verified through our public verification system, accessible via the URL printed on each certificate.

You have up to 3 attempts for each quiz and the final exam. The system will show you how many attempts you have remaining. Your highest score across all attempts is recorded.

The passing score for all assessments is 80%. You must pass the final exam to receive your certificate of completion and CE credit.

Yes. You must complete all course modules and lessons before the final exam becomes available. This ensures you have engaged with all the instructional content.

Our platform is designed to meet WCAG 2.1 AA standards. Features include keyboard navigation, screen reader compatibility, adjustable text sizes, and high-contrast support. Audio content includes transcripts.

Visit the Accommodations page from the Support section to submit a formal accommodation request. You can also use the help button within the course player. Our team reviews all requests within 2 business days.

We offer accommodations for visual, auditory, motor, and cognitive needs. This may include extended time on assessments, alternative content formats, assistive technology support, or other modifications based on individual needs.

Click "Forgot Password" on the login page. You'll receive an email with a secure link to reset your password. The link expires after 1 hour.

You can submit a support ticket from the Support page after logging in. You can also use the help button available within the course player. Our support team typically responds within 1 business day.

Yes. Visit the Transcript page from your dashboard to view your cumulative CE history and download an official transcript PDF.